Monitoring - Good morning! We are currently upgrading the following servers canada9.rebel.com and canada4-mw.rebel.com. If your hosting is located on either of these two servers you may notice a small period of down time as we make the upgrades to a new server. If you need additional support, please mention which server your hosting is currently located.
Jun 17, 2025 - 08:27 EDT
Rebel.com's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our Customer Support team is available.
Resolved -
This incident has been resolved.
Jun 24, 15:03 EDT
Identified -
WE are in the process of updating our IVR phone system. Customers will have the option to request a callback versus sitting on hold. The option will be enabled as a secondary menu feature. Please press 0 to get to an agent. In that menu, you will have the option to Press 2 to request a callback. They system will then ask to verify the number you wish to received the call back on. Do not hang up until you have ensured the number is the one you wish to use for a call back. This change will begin at 11:00 AM EST June 23rd
Jun 23, 10:30 EDT
Resolved -
This incident has been resolved.
Jun 24, 15:03 EDT
Monitoring -
We have identified an issue with Canada16 server that has reportedly created an issue with sending Emails. We are quickly working to correct the issue. Secondary issue- Identities not showing/ pre-populating when you create an email. This is also being addressed.
Jun 23, 16:14 EDT
Resolved -
We have resolved the DNS misconfiguration affecting a subset of domains migrated from canada4-mw.rebel.com to canada16.rebel.com. All affected sites and email services are now operational. Remaining subscription cleanup is ongoing but will not impact service. We appreciate your patience.
Jun 21, 15:52 EDT
Investigating -
We are currently investigating an issue affecting a subset of client domains migrated from canada4-mw.rebel.com to canada16.rebel.com.
Several clients have reported that after the migration, their domains appear parked and display the Rebel Parking Page instead of resolving to their hosted content.
Our initial findings indicate a DNS misconfiguration causing this behavior, requiring manual DNS updates to point the domains correctly to canada16. We also observed an internal error related to missing Plesk accounts during subscription cleanup:
'Parent Plesk account not found or does not exist for subscription'
At this time, no automated workaround is available. We are prioritizing a resolution to ensure DNS settings are applied correctly during migration.
We apologize for any inconvenience caused and will provide updates as our investigation progresses.
Jun 20, 10:06 EDT