Monitoring - Please use chat or email support as we try and resolve this issue. We are working hard to get the issue corrected and understand how this impacts each customer in their attempts to get through to support.
Apr 02, 2025 - 16:08 EDT
Identified - The problem is coming from ZD- It has been reported and they are researching the issue.
Apr 01, 2025 - 14:44 EDT
Update - We are continuing to investigate this issue.
Apr 01, 2025 - 14:44 EDT
Update - We are continuing to investigate this issue.
Apr 01, 2025 - 10:09 EDT
Investigating - We have logged an incident with Zendesk. Will update soon.
Apr 01, 2025 - 10:08 EDT
Rebel.com's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our Customer Support team is available.
Past Incidents
Apr 3, 2025
No incidents reported today.
Apr 2, 2025
Unresolved incident: Customers are unable to connect with support via Voice.
Resolved -
March 31, 2025 03:00 PM We are happy to report that the impact to the Talk product has been resolved working with our partner provider and all calls should be connecting as expected at this time. Thank you for your patience during our investigation.
Mar 31, 15:20 EDT
Monitoring -
2025-03-31 16:11:11 UTC - We have confirmed an issue with our Talk partner provider causing calls to drop when accessing some greetings within Talk. We are working with that provider and will post further information soon.
Mar 31, 14:35 EDT
Investigating -
2025-03-31 15:57:44 UTC - We are receiving reports of dropped calls across multiple pods and our team is investigating. Further updates will be posted shortly.
Mar 31, 13:53 EDT
Resolved -
Zendesk reports issue has been resolved.
Mar 24, 14:53 EDT
Investigating -
Zendesk reports they are experiencing a widespread outage effecting both phone and chat/messaging services. Due to this we are having issues connecting with our customers. Once Zendesk has corrected the problem we will resume business as usual. To contact us for a quicker response, please email.
Mar 21, 08:40 EDT