Rebel Status

Rebel Status Page

All Systems Operational

About This Site

Rebel.com's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our Customer Support team is available.

Past Incidents

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

Alert: Fraudulent "Domain Verification" Emails

Resolved - This incident has been resolved.
Jan 19, 14:04 EST

Identified - What’s Happening
We have identified a phishing campaign targeting domain owners. These fraudulent emails use the Rebel logo and mention ICANN to appear official, claiming your domain will be suspended if you do not "verify" your contact info.

These are not sent by Rebel. You can identify them by:

Sender Address: The email comes from `mailroll.mx` instead of `@rebel.com`.
Suspicious Links: The "Verify" button points to `apps.emailerstack.com` rather than our secure dashboard.

What We’re Doing
Our security team is working to take down the malicious URLs and block the sender's domain. We have verified that there are no actual "holds" on the affected accounts.

Next Steps & Device Cleanup
If you receive this email, **do not click any links and delete it immediately.** If you have already interacted with the link or entered your credentials, please follow these "clean up" steps:

- Secure Your Account: Log in to the official Rebel.com site to update your password.

- Clear Browser Cache & Cookies: Phishing sites can sometimes leave "tracking cookies" in your browser. Clearing your cache and cookies ensures any temporary data from the fake site is wiped from your device.

- Check Browser Extensions: Review your browser settings and remove any extensions or "allowed notifications" you don't recognize.

- Run a Security Scan: Run a standard malware scan on your computer to ensure no background scripts were triggered by the site.

Why Your Account is Secure
As a reminder, **Two-Factor Authentication (2FA) is enabled by default for all Rebel clients.** This means that even if a password was entered on the fraudulent page, unauthorized users cannot gain access to your account without your secondary device. Following the cleanup steps above ensures your local device remains clear of any tracking data.

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The Rebel Team.
Jan 8, 12:39 EST

Customers reporting Phishing emails appeared to be from Rebel.com

Resolved - This incident has been resolved.
Jan 19, 13:59 EST

Update - There is a new round circulating. It is using our old logo. Do not click on any link provided in the email. Please make note of the actual sender. Rebel.com will not send from inf@freesbe.pro or any strange configurations (example) noreply.rebel.com@app.msendy.com. If in doubt, please contact us. We will ask for the email header to see where the email is actually originating from.
Dec 31, 12:11 EST

Update - Additional information on how to spot a fake email:
https://support.rebel.com/hc/en-us/community/posts/43397234134427-How-to-spot-fake-Rebel-renewal-emails
Nov 17, 10:13 EST

Update - Do not click on any link in the email.
Nov 17, 08:47 EST

Monitoring - We’re aware of fraudulent emails circulating that pretend to be Rebel renewal notices. These messages are not from us. Your accounts are safe, and our team is monitoring the situation.

Please manage renewals by signing in directly. If you receive a suspicious email, avoid clicking links and check your account or contact our team.

Please report this to abuse@mailgun.org

⚠️ Urgent: Renew Your Rebel Service

Dear Customer,

Your Rebel service will expire very soon — renew now to avoid disruption.

Immediate action required: Please renew now to avoid service disruption.
Once expired, access to your email, hosting, or domain may be affected.

Renew Now

If your renewal has already been processed, no further action is needed.

Thank you for your prompt attention.
The Rebel.com Team

© 2025 Rebel.com Internet Solutions Pte Ltd
Terms of Service | Privacy Policy | Contact Support

This email has not been sent by Rebel.
Nov 17, 08:37 EST

Rebel Cloud Email – Yahoo Delivery Issue

Resolved - This incident has been resolved.
Jan 19, 13:59 EST

Monitoring - Status: Monitoring
Date Reported: November 28, 2025

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What’s Happening:

Some emails sent from Rebel Cloud Email to Yahoo addresses may be delayed or returned. Clients may see a message like:

> “This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM. Authentication results: DKIM = FAILURE - SPF = FAILURE.”

This is due to stricter email verification policies on Yahoo’s side.

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What We’re Doing:

Our Email Team is actively working on improvements to reduce these delivery issues. No action is required from your side, and other email recipients are not affected.

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Next Steps:

We are monitoring the situation closely and will provide updates as soon as more information is available.
Nov 28, 13:09 EST

Issues Connecting Plesk & Cloud Email Accounts to New Outlook for Windows

Resolved - This incident has been resolved.
Jan 19, 13:58 EST

Identified - Identified Issue (External to Our Services):
We are aware of an issue affecting some customers who use Plesk Email Hosting and Cloud Email Hosting when connecting their existing email accounts to the New Outlook for Windows application.

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Important:
Our email servers and services are operating normally.
The issue appears to be related to Microsoft’s New Outlook for Windows app and how it handles IMAP/POP authentication for certain existing accounts.

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What Customers Are Seeing:
Some users receive error messages such as:
“Something went wrong, try again.”
“You may need an app password.”

These errors occur even when the correct password is used and meet the updated security requirements.

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What We Have Verified:
- Our email platforms (Plesk and Cloud Email) are functioning normally.No server-side errors or authentication failures are occurring.

- Newly created email accounts connect to New Outlook successfully.Existing accounts fail specifically within the New Outlook interface.

- Switching to Classic Outlook resolves the issue immediately.

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Temporary Workaround:
To continue using email without interruption, customers can switch Outlook back to the Classic Outlook interface:

https://www.howtogeek.com/how-to-swap-between-outlook-classic-and-new-outlook/
https://office-watch.com/2025/how-to-switch-back-to-classic-outlook-from-new-outlook/

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Impact:
This issue is limited to the New Outlook for Windows app.

Email continues to work normally on our servers and through Classic Outlook and other email clients.

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Next Update:
We are monitoring the situation and will provide updates if Microsoft releases an adjustment or clarification regarding New Outlook’s authentication behavior.

Thank you for your understanding.

~ The Rebel Team
Nov 26, 11:18 EST

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Jan 7, 2026

No incidents reported.