Monitoring - Good morning! We are currently upgrading the following servers canada9.rebel.com and canada4-mw.rebel.com. If your hosting is located on either of these two servers you may notice a small period of down time as we make the upgrades to a new server. If you need additional support, please mention which server your hosting is currently located.
Jun 17, 2025 - 08:27 EDT
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Resolved -
This incident has been resolved.
Jun 24, 15:03 EDT
Identified -
WE are in the process of updating our IVR phone system. Customers will have the option to request a callback versus sitting on hold. The option will be enabled as a secondary menu feature. Please press 0 to get to an agent. In that menu, you will have the option to Press 2 to request a callback. They system will then ask to verify the number you wish to received the call back on. Do not hang up until you have ensured the number is the one you wish to use for a call back. This change will begin at 11:00 AM EST June 23rd
Jun 23, 10:30 EDT
Resolved -
This incident has been resolved.
Jun 24, 15:03 EDT
Monitoring -
We have identified an issue with Canada16 server that has reportedly created an issue with sending Emails. We are quickly working to correct the issue. Secondary issue- Identities not showing/ pre-populating when you create an email. This is also being addressed.
Jun 23, 16:14 EDT