Monitoring - Good morning! We are currently upgrading the following servers canada9.rebel.com and canada4-mw.rebel.com. If your hosting is located on either of these two servers you may notice a small period of down time as we make the upgrades to a new server. If you need additional support, please mention which server your hosting is currently located.
Jun 17, 2025 - 08:27 EDT
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Resolved -
We have resolved the DNS misconfiguration affecting a subset of domains migrated from canada4-mw.rebel.com to canada16.rebel.com. All affected sites and email services are now operational. Remaining subscription cleanup is ongoing but will not impact service. We appreciate your patience.
Jun 21, 15:52 EDT
Investigating -
We are currently investigating an issue affecting a subset of client domains migrated from canada4-mw.rebel.com to canada16.rebel.com.
Several clients have reported that after the migration, their domains appear parked and display the Rebel Parking Page instead of resolving to their hosted content.
Our initial findings indicate a DNS misconfiguration causing this behavior, requiring manual DNS updates to point the domains correctly to canada16. We also observed an internal error related to missing Plesk accounts during subscription cleanup:
'Parent Plesk account not found or does not exist for subscription'
At this time, no automated workaround is available. We are prioritizing a resolution to ensure DNS settings are applied correctly during migration.
We apologize for any inconvenience caused and will provide updates as our investigation progresses.
Jun 20, 10:06 EDT
Jun 20, 2025
Jun 19, 2025
No incidents reported.
Jun 18, 2025
No incidents reported.
Jun 17, 2025
Unresolved incident: We are upgrading the following servers canada9.rebel.com and canada4-mw.rebel.com.
Resolved -
This incident has been resolved.
Jun 11, 14:21 EDT
Update -
We are continuing to work on a fix for this issue.
Jun 11, 12:26 EDT
Identified -
We have identified an issue where the 2FA code is delayed in delivery to the email address of record. We are working to rectify ASAP.
Jun 11, 12:26 EDT