Update - Please call 1 (844) 548-2157 for assistance. We have created a new line while they troubleshoot the other.
Apr 08, 2025 - 11:49 EDT
Monitoring - Please use chat or email support as we try and resolve this issue. We are working hard to get the issue corrected and understand how this impacts each customer in their attempts to get through to support.
Apr 02, 2025 - 16:08 EDT
Identified - The problem is coming from ZD- It has been reported and they are researching the issue.
Apr 01, 2025 - 14:44 EDT
Update - We are continuing to investigate this issue.
Apr 01, 2025 - 14:44 EDT
Update - We are continuing to investigate this issue.
Apr 01, 2025 - 10:09 EDT
Investigating - We have logged an incident with Zendesk. Will update soon.
Apr 01, 2025 - 10:08 EDT
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Resolved -
This incident has been resolved.
Apr 14, 14:54 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 14, 12:19 EDT
Investigating -
Our team are investigating reports of intermittent DNS resolution for domains using Parked / Classic DNS. This matter is urgent priority.
Apr 14, 11:50 EDT
Apr 13, 2025
No incidents reported.
Apr 12, 2025
No incidents reported.
Apr 11, 2025
No incidents reported.
Apr 10, 2025
No incidents reported.
Apr 9, 2025
No incidents reported.
Apr 8, 2025
Unresolved incident: Customers are unable to connect with support via Voice.