Monitoring - Our team has applied a fix and is monitoring for any further issues.
Jul 26, 21:20 EDT
Identified - Our team has applied a fix and is monitoring for any further issues.
Jul 26, 21:19 EDT
Investigating - We are aware of an issue that is preventing some clients from being able to login to their account. Our team is working hard to resolve this issue as soon as possible and will provide further updates here when available. We apologize for any inconvenience this may have caused.
Jul 26, 20:14 EDT
Rebel.com's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our 24/7 Customer Support team is available.
Resolved -
This incident has been resolved.
Jul 21, 09:00 EDT
Monitoring -
We applied a fix approximately 90 minutes ago and service levels gradually improved. We will keep monitoring the situation, but systems appear to be fully operational.
Jul 20, 16:20 EDT
Identified -
We have identified an issue that was causing intermittent issues accessing emails either via Webmail or via email clients such as Outlook or Mac Mail. We hope to have this issue resolved shortly.
Jul 20, 11:41 EDT
Resolved -
This incident has been resolved.
Jul 20, 11:39 EDT
Investigating -
We are currently investigating an issue with Sign-Ins and Account Creation. This will often result in "invalid credentials" errors despite passwords being reset. We hope to have this issue resolved as soon as possible. We apologize for the inconvenience.
Jul 20, 09:37 EDT
Resolved -
We can confirm that the issue with our Contact Centre has been resolved. Thank you.
Jul 19, 21:26 EDT
Investigating -
We are currently investigating an issue with our Customer Management System which is preventing us from accepting customer contacts (phone or email). We are working with our 3rd party provider and will provide an update as soon as the issue is resolved. We apologize for the inconvenience.
Please note that this should not affect the functionality of any systems. Only our ability to handle client calls/emails is affected.
Jul 19, 20:28 EDT
Completed -
The Meeting has been completed.
Jul 14, 11:59 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 11:00 EDT
Scheduled -
Please note that our Service Queues will be closed from 11:00 AM to 12:30 PM (Eastern) for a company meeting. You will still be able to leave us voicemails and send us emails during this time. We thank you for your understanding.
Jul 14, 08:35 EDT