Monitoring - Site performance has been restored, but we are still investigating with one of our providers as to why these slow-downs are occurring. We thank you for your patience.
May 18, 15:38 EDT
Identified - We have observed a recurrence of the same issue as last week. Our technicians are working to address the issue as soon as possible. We again apologize for the inconvenience.
May 18, 12:51 EDT
Monitoring - We have identified the issue and the system appears to be stable. We are still working on preventing any recurrences of the issue.
May 11, 12:49 EDT
Investigating - We are currently investigating reports of system slowdowns. These can sometimes result in 504 errors. Please note that these errors can also affect our internal systems, so we may not be able to assist you as quickly as we normally would. We apologize for the inconvenience.
May 10, 16:08 EDT
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This incident has been resolved.
May 21, 22:25 EDT
Please note that our service centre is currently offline due to power outages caused by severe thunderstorms. We hope to be back online shortly.
Important: no other services should be affected by this outage. Only our Customer Service team's ability to handle live interactions is affected. You can still email questions to email@example.com
May 21, 16:32 EDT
Our Payment Processor reports that the issue has been corrected. We have not seen any recurrences of the issue. We are marking this issue as resolved.
May 11, 10:01 EDT
We have received reports of errors occurring when credit card updates and transactions are being attempted. We are working with our Payment Processor to resolve the issue as soon as possible. We thank you for your patience.
May 10, 12:28 EDT
Our payment processor confirms that they have resolved the issue. We thank you for your patience.
May 10, 00:24 EDT
We are currently investigating reports of an increase in failed credit card updates/transactions. We are working with out Payment Processor to resolve the issue as soon as possible. We apologize for the inconvenience.
May 9, 12:18 EDT